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Lets Explore to open / log a case with Nutanix Support, Nutanix OEM partners i.e Lenovo , Dell , IBM , Fujistu with Nutanix Support toll free number for Asian countries like India. Every hardware vendor OEM has its own procedure to open a case for their customers to work with them to resolve the issue. I will share detailed information to open a support case with Nutanix OEM partners.
Open a Case For Nutanix Hardware NX Series
If you have Nutanix NX series servers great decision you have taken again after chose Nutanix 🙂
Nutanix NX Series hardware Server Benefits
- Best hardware quality
- Compact size with beautiful design
- 4 nodes with single block best selling model
- Easy to mount and need 1 & 2 rack unit space
- Minimum boot time, takes up to 5 minutes to get ready for production
- Minimum power consumption
- Minimize the Data center space
- Minimize the cooling devices in Data centre
- Direct award-winning customer experience support just on single call
Lets starts from Nutanix hardware NX model series manufactured by supermicro computers inc.
Open a case with Nutanix Support
To open / log a case with Nutanix support has two methods to open a case with Nutanix World Wide Support :
Method 1: Log in to Nutanix Portal
You can open /log a case to nutanix support directly from Nutanix portal website as showing below :
Nutanix prerequisites to open a case
- 1. Nutanix 12 Digits Block serial number i.e 16|17SMxxxxxxx
Check Nutainx Block serial number from Prism
Log in to Prism, Go to Menu > Hardware > Diagram
Step 1: Log in to Nutanix portal
You can directly reach to nutanix portal to enter URL https://portal.nutanix.com/ in your web browser if you have difficulty to remember the web address, don’t hesitate to ask me, i have another way to reach it through Prism or prism central
Just log in to Prism / Prism central > click on “question_mark ?” icon > click on “Support Portal” it will redirect you to Nutanix online portal
Superb, Now you have reach to nutanix portal.
Step 1: Nutanix portal home page > Navigate ” My Dashboard” > click on “+ Create a New Case”
Create a new case form will pop up on next page, need to fill all fields
Important field
Nutanix Support Case priority levels
Nutanix support has case priority level to priorities the case as per criticality.
Priority: Select the priority for this issue from the pull-down list.
There are four priority levels based on the severity of the problem plus a request for enhancement option. Select the appropriate priority based on the following descriptions.
P1 – Emergency. System is not available and productivity has been halted. Response Priority: Within 1 Hour (Production), Within 30 Min (Mission Critical)
P2 – Critical. System is available but experiencing issues which have a direct impact on productivity. Response Priority: Within 4 Hour (Production), Within 2 Min (Mission Critical)
P3 – Normal. System is having an occasional issue that has been identified as needing to be resolved, but the issue has not greatly affected productivity. Response Priority: Within 8 Hour (Production), Within 4 Min (Mission Critical)
P4 – Low. Questions about documentation, processes, or procedures. General requests about information. Response Priority: Within next two business days
RFE – Request for Enhancement. Feature requests for the product which would improve the experience or functionality for the customer.
After filled up all required fields you can proceed to press submit button
Now case is created wait couple of minutes, nutanix engineer will contact you soon via email or call.
How to check open case status ?
Nutanix portal home page > Navigate ” My Dashboard” > Click on showing “Case Number
Escalate a Nutanix Support Case ?
If you are not satisfied with resolution and facing inconvenient delay go getting resolution then customer can escalate the issue for open case to higher authority in Nuanix Support system through Nutainx support portal.
Nutanix portal home page > Navigate ” My Dashboard” > click on already open a case you wan to escalate ( new page will open) > click on Escalate button.
Method 2: You can open / log a case directly via one call to Nutanix support on Worldwide Toll Free Number
your will not believe it will take up to 2-3 minutes to open a case, Nutanix has world wide support team that works 24 x7 and 365 days to support our valuable customers mentioned Few countries Nutanix support toll free numbers here:
India : 0008001009476
US & International : 1-855-688-2649, Ext. 3 & 1-855-201-6925
Canada : 888-373-7429
Australia : 1-800-285-799
Japan : 0800-888-0193
Malaysia : 1-800-817-092
New Zealand : (0) 800-001-379
Singapore : 800-120-6399
Ireland : 1-800-556-627
Switzerland : 0800002628
United Kingdom : 0-8000885153
Prerequisites to open a case with Nutanix via call
There is few prerequisites to open a case with Nutanix Support as described below :
- Nutanix 12 Digits Block serial number i.e 16|17SMxxxxxxx
- Issue description: Note down the issue or take a screenshot if possible
- Primary & secondary contact person name, email id and contact number, who will be case owner and will share remote session with nutanix support engineer
Open Support Case For Lenovo HX & IBM CS Hardware Series
Nutanix support does not open direct case for Lenovo HX & IBM CS hardware series. Customer has to open case with applicable vendor support first and support will forward your case to Nutanix Support to look into and do further issue investigation.
Lets open a case with Lenovo and IBM
There is two methods to open / log case with Lenovo & IBM below :
Method 1: By Send An Email @ rccindia@in.ibm.com
Prerequisites to open a case with Lenovo & IBM
Prerequisites to open / log a case with Lenovo and IBM hardware
- Lenovo machine type OR IBM Machine type
- Lenovo/IBM server serial number
Check Lenovo / IBM server serial number from Prism
Log in to Prism, Go to menu > Hardware > Diagram
- Organization name and address
- Primary and secondary person name, email id and contact number
Write down email to Lenovo or IBM and mention required information in email body as following:
Lenovo/IBM machine type : xxxxxxx
Lenovo/IBM server serial number : xxxxxxxx
Issue: Issue description
Organization name and address: company name and address
Primary and secondary person name, email id and contact number.
Method 2: Lenovo and IBM toll free numbers
Customer can open / log a case with Lenovo , IBM to call on Toll Free Numbers 1800-102-6666, 1800-425-6666
Prerequisites to open a case with lenovo , IBM
Prerequisites to open a case with Lenovo, IBM hardware
- Lenovo/IBM machine type : xxxxxxx
- Lenovo/IBM server serial number : xxxxxxxx
- Issue: Issue description
- Organization name and address: (Optional)
- Primary and secondary person name, email id and contact number.
Note: You will receive Lenovo/IBM and nutanix case number by email.
Open a Case For Dell EMC Hardware XC Series
Lets Open a case with Dell EMC
Dell EMC has only single method to contact to open / log a case with Dell EMC support
Method 1: Call on Dell Toll free numbers 1800-425-8045, 1800-425-9045
Prerequisites to open a case with Dell EMC
- Dell EMC Server service tag number
Check Dell EMC server sericve tag number from Prism
Log in to Prism, Go to menu > Hardware > Diagram
- Primary and secondary person name, email id and contact number
Note: Dell EMC has its own dedicated engineers team for nutanix HCI platform troubleshooting, you ask to transfer your case to nutanix support. if in case dell engineer do not have fixed solution or delaying it unnecessarily.
Conclusion
To open / log a case with Nutanix Support through Toll free contact number and other Nutanix OEM partners is simple through log / open a case to call, email or online portal.
#Enjoy Nutanix with HyperHCI 🙂
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